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James Harkness

James is a founding partner of HarknessKennett.

James has fifteen years experience of change communication gained working for some of the leading communication consultancies and supported by substantial in-house experience with The Body Shop International plc. He has hands-on experience of developing internal and corporate communication programmes to support new brands, culture change, introduction of new ways of working and changes in leadership.

Prior to setting up his own business, James was European Managing Director of the Change Communication practice at Burson-Marsteller. Previously, James was Managing Director and a founding member of Banner McBride, WPP's first start up business.

James's consultancy experience followed five years at The Body Shop International plc where he was Head of Global Internal Communication. James's responsibilities included creating the strategy for internal and franchisee communication as well as developing programmes to ensure that the company's employees, in the 46 markets in which the organisation traded, reflected the company's brand and core values. Prior to The Body Shop, James was a senior consultant at Smythe Dorward Lambert and MSB (Managing the Service Business).

James is a member of the IABC and the IPR. He is a frequent writer and speaker on change communication issues. He led the team at The Body Shop that won the PR Week Award for most effective International Campaign and Best In-house Department of the Year in 1996.