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Engaging people in delivering the brand
HarknessKennett works with organisations to improve customer service and encourage people to deliver what the brand promises.
We have worked with many organisations to help people understand how they can offer the best customer experience in their daily activities, ensuring your people deliver your brand.
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Our services include:
- Brand engagement strategy
- Creative communications programmes
- Media audits
- Aligning customer and employee data
- Creative engagement techniques
- Behaviour change
- Pulse surveys and behaviour change measures
- Customer service workshops
Are your people cynical about the ‘B’ word?
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