Communicating with Neurodiverse colleagues
Neuroinclusive Communication: Insights from the Frontline
On Wednesday, September 10th, we gathered virtually for a powerful session exploring neuroinclusive communication - an increasingly vital topic as organisations embrace cognitive diversity and strive to create truly inclusive workplaces.
Though the original plan included an in-person breakfast, the shift to a virtual format didn’t dampen the energy. Tanya kicked things off by introducing HarknessKennett and sharing updates on our recruitment and consultancy business The session’s structure featured three speakers sharing lived and organisational experiences, followed by a lively Q&A.
Jane Tebey: Building Neuroinclusive Culture at the National Physical Laboratory
Jane Tebbey who is Head of Internal Communication at National Physical Laboratory (NPL) offered a glimpse into the organisation, where a high proportion of neurodiverse people - scientists, engineers, and more - bring unique strengths . Inclusivity is embedded in NPL’s values, supported by intranet resources, toolkits, and training for staff and managers.
Jane shared with us her key learnings:
Clarity and brevity in written communication benefit everyone
Neurodiversity networks play a vital role in testing new projects
Multiple communication channels are essential for accessibility
Mistakes happen - like assuming one-size-fits-all solutions or hosting meetings that unintentionally cause discomfort - but feedback and reflection drive improvement.
Kevin Johnson: Lessons from AWE (Atomic Weapons Establishment)
Next to speak was Kevin Johnson (Head of Employee Communications at AWE) who shared how with 10,000 employees (many engineers and scientists), they are navigating its neuroinclusive journey. The organisation recognises that literal communication styles and idioms can confuse, and that clarity helps all people- not just neurodiverse colleagues.
Kevin’s highlights included:
“The Next Chapter” brand event was designed with neuroinclusion in mind - headsets, flexible layouts, and staggered attendance ensured accessibility
Change communications (e.g., office moves) require repetition, consistency, and empathy, especially for neurodiverse leaders
Tools like captions, recordings, and FAQs are crucial for inclusive messaging.
Misty Oosthuisen: A Personal Lens on Neurodiversity in Comms
Misty Oosthuisen, Head of Transformation Communications at dNata Catering UK, brought a personal perspective. As someone with autism, ADHD, and dyslexia, she shared how neurodiverse individuals experience communication—both as senders and receivers.
Misty’s insights included:
Clarity equals safety: vague messages create anxiety
Intersectionality matters: neurodiversity often intersects with other identities
Strengths like empathy and creativity shine in storytelling
Challenges include time-blindness, masking fatigue, and imposter syndrome
Tips: Be specific, close the loop, avoid neuro-noise, and remember that adaptation is appreciated - even if imperfectA huge thank you to Jos, Paul and Vicki on sharing their own experiences and for everyone who attended. We’d a great conversation!
Q&A session: AI, Measurement, and Multi-Format Messaging
The group explored the role of AI in neuroinclusive comms:
AI tools like Copilot can help structure and clarify messages
Automation frees up time for personalisation and nuance
Adoption must be guided and sensitive, as change can provoke anxiety.
On measuring neurodiversity:
Disclosure is personal; data is often incomplete
Focus should be on accessibility and feedback, not just metrics.
The consensus? Multi-format delivery, continuous feedback, and openness are the cornerstones of effective neuroinclusive communication. Getting the basics right, helps everyone.
With huge thanks to our speakers for taking the time out of their busy schedules and agreeing to share their insights and experiences.
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Published by Tanya
