WM Trains had set an ambitious five‑year target to improve on‑time performance to 90% and reduce cancellations below 2%, requiring engagement from 3,500 colleagues across varied roles.
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With several M&A deals underway, the Inchcape change & communications team needed senior support to manage integration and announcement messaging. The workload was growing fast, and they needed a skilled contractor who could hit the ground running.
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During a major period of change, Belron asked us to find a fixed-term Engagement and Communication Project Owner to support its Technology & Transformation (T&T) team across several key initiatives.
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Law firm, Pinsent Masons, asked us to source senior-level communications support for a high-profile role which included responsibility for partner communications.
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With multiple transformation initiatives underway, Flutter’s Chief of Staff approached us to urgently source a Fixed-Term Contract (FTC) Communications Manager to support the UK&I People team for a 10-month period.
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Committed to making a positive and lasting difference in the world, and driven by a desire to serve God, World Vision has become a global leader in improving and transforming the lives of children, their families and their communities. Employing around 33,000 people in over 100 countries, internal communication plays a critical role.
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London Northwestern & West Midlands Railways has around 3,400 people spread across the network from Liverpool, the West Midlands to London Euston. People undertake a range of roles, with the majority being in Operations and Customer Experience, which include drivers, station staff, senior conductors and colleagues undertaking train presentation…
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Pinsent Masons is an international professional services business on a journey of growth and change. Keeping colleagues informed and involved is always a challenge, and the Head of IC was keen to understand how well the current channel mix was working for its 3,800 global colleagues. As a matrixed organisation, routes for line manager communication and opportunities for two-way conversation can be complex, and this was another key area of focus.
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With a background in delivering change communications, Louisa led the smooth introduction of WorkBoard across Change, making sure messages landed with the right teams, at the right time, in the right way.
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12 months into the joint venture at VMO2, the team wanted an external, objective review of their corporate channels, and wanted to understand how they could make best use of their channels, in the right way and cost-effectively
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Donna Dew, Head of UK & Corporate Functions People Director at William Hill approached us to help her find the right candidate to cover a maternity leave over a significant period of change in the organisation including the integration with 888.
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We helped Travis Perkins to find Matthew Ainsworth, an experienced internal and change communications specialist, to come in on an interim basis to fill a newly created role as dedicated group-wide internal communications lead.
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We worked with the Head of Corporate Communications, to enable her to gain a clear picture of the effectiveness of the channels, communication tools and practices currently in use, internally and externally and provide recommendations on the ideal structure for the communications function.
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Checkout recognised the need to lay strong foundations to enable the ongoing maturation of IC and their channels strategy, and asked us to conduct an internal communications audit to identify areas for development.
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We worked with Chris to enable him to gain a clear picture of the effectiveness of the channels, communication tools and practices currently in use, and an understanding of any gaps that might exist, as well as developing an understanding of the communication needs and preferences of different audiences amongst the organisation.
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With existing vacancies and new roles created, Yvonne had a number of roles to fill, and turned to us to help her find the right people fast. In a matter of weeks we successfully helped her to find four candidates who all met the high standards she was looking for.
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With a lean comms team, and a large-scale programme to deliver, including the Unleashed Festival for over 2,000 employees in October, Sue asked us to help her find a Transformation Communication Manager for a fixed term contract.
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Established in 1969 as the international arm of Fidelity Investments, founded in Boston in 1946, Fidelity International became independent of the US organisation in 1980, and is today owned mainly by management and members of the original founding family.
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At HarknessKennett we pride ourselves on providing services that people want to come back to. Nicola Marsden has been a client for over 10 years and across three different organisations; we’ve been delighted to support her with both our consultancy and resourcing services.
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HarknessKennett has extensive experience of working with the company on channel and change communication research, pulse measurement, and a ‘Listening Project’ to guide strategic communications during a proposed…
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